Terms and Conditions – Sur Hotel Oman

Terms and Conditions of Sur Hotel Oman. These Terms and Conditions govern the use of our website, SurHotel.net, as well as all room bookings, direct reservations, guest stays, and related services provided by Sur Hotel and its branch Escape to Nature Oman. By using our website or making a booking with us, you agree to the terms below.

We recommend all guests read this page carefully before confirming a reservation. These terms are designed to provide clarity, protect both the guest and the hotel, and ensure a comfortable and smooth stay in Sur, Oman.

🏨 1. Hotel Information

Sur Hotel is located in Sur, Oman, and offers accommodation, guest support, local travel assistance, and tourism-related services. Our branch, Escape to Nature Oman, may provide selected hospitality and nature-based experiences under separate arrangements.

📅 2. Booking Policy

All bookings are subject to room availability and confirmation by Sur Hotel. A reservation is considered confirmed only after the guest receives an official confirmation by email, WhatsApp, phone, or through a trusted booking platform.

• ✅ Guests must provide accurate booking details, including full name, contact number, arrival date, and number of guests.
• ✅ Special requests such as early check-in, late check-out, extra beds, or room preferences are subject to availability.
• ✅ Sur Hotel reserves the right to decline or cancel a reservation if incorrect or misleading information is provided.

💳 3. Rates and Payment

Room rates shown on our website, direct messages, or confirmed by our team are subject to change without prior notice until the booking is confirmed. Once confirmed, the agreed rate will apply unless taxes, government charges, or booking modifications require adjustment.

• 💰 Payment may be required in advance, upon arrival, or at check-in depending on the rate plan.
• 💰 We may accept cash, bank transfer, or other approved payment methods.
• 💰 Guests are responsible for any applicable service fees, taxes, or charges related to their booking.
• 💰 Currency exchange differences or bank transfer charges are the responsibility of the guest.

⏰ 4. Check-In and Check-Out

Standard check-in and check-out times apply unless a different arrangement has been confirmed in writing.

• 🕒 Check-in is subject to room readiness and verification of guest identity.
• 🕒 Guests may be required to present a valid passport, ID card, or other legal identification.
• 🕒 Early check-in and late check-out are not guaranteed and may involve additional charges.

❌ 5. Cancellation and No-Show Policy

Cancellation policies may vary depending on the booking source, room type, rate plan, or special offer.

• ⚠️ Direct bookings may require cancellation notice in advance to avoid charges.
• ⚠️ Non-refundable bookings cannot be canceled or modified without penalty.
• ⚠️ Failure to arrive without notice may be treated as a no-show and may result in full or partial charges.
• ⚠️ Bookings made through third-party platforms are subject to the cancellation rules of that platform.

👨‍👩‍👧‍👦 6. Guest Responsibility

Guests are expected to behave respectfully and responsibly during their stay. Sur Hotel aims to provide a peaceful and safe environment for all guests, staff, and visitors.

• 🛏️ Guests must use hotel rooms, furniture, and facilities with care.
• 🔇 Excessive noise, disruptive behavior, or illegal activity is strictly prohibited.
• 🚭 Smoking is only allowed in designated areas, if applicable. Smoking in non-smoking rooms may result in cleaning charges.
• 👥 Only registered guests are permitted to stay in the room unless otherwise approved by management.
• 🐾 Pets are not allowed unless specifically approved in advance.

🧾 7. Damage, Loss, and Additional Charges

Guests are responsible for any damage caused to hotel property, room furnishings, linens, equipment, or fixtures during their stay.

• 🔧 The hotel may charge the guest for repair, replacement, or deep cleaning if damage occurs.
• 🔑 Lost room keys, damaged items, or missing hotel property may result in additional charges.
• 💼 Sur Hotel is not responsible for loss, theft, or damage to personal belongings unless required by law.

🌐 8. Website Use

By using SurHotel.net, you agree to use the website only for lawful purposes. You must not misuse the website, attempt unauthorized access, copy protected content without permission, or interfere with the site’s operation.

• 💻 Website content is for general information and booking purposes only.
• 💻 We may update, modify, or remove website content without prior notice.
• 💻 While we aim to keep all information accurate, some details may change from time to time.

📸 9. Photos and Descriptions

Photos, room descriptions, and service details on our website and social media are provided for general guidance. Actual room layout, decor, views, or facilities may vary slightly depending on maintenance, upgrades, or operational conditions.

🚗 10. Tours, Transfers, and Third-Party Services

Sur Hotel may assist guests with tours, transfers, taxi arrangements, or local travel recommendations in Sur and other parts of Oman. Some of these services may be operated by third-party providers.

• 🚌 Third-party services are subject to their own availability, pricing, and terms.
• 🚌 Sur Hotel is not liable for delays, cancellations, accidents, or service changes caused by third-party operators.
• 🚌 Guests should confirm details carefully before accepting any optional travel service.

🛡️ 11. Privacy and Personal Information

We respect the privacy of our guests. Personal information shared through our website, booking forms, email, WhatsApp, or direct contact will only be used for reservation handling, guest communication, service delivery, and legal compliance where required.

• 🔒 We do not sell guest information to third parties.
• 🔒 Guest data may be shared only when required for booking processing, legal compliance, or service support.
• 🔒 By contacting us or making a reservation, you consent to the use of your information for booking-related communication.

⚖️ 12. Right to Refuse Service

Sur Hotel reserves the right to refuse accommodation or service to any person in accordance with applicable laws, especially in cases involving unsafe behavior, abusive conduct, violation of hotel rules, or situations that may disturb other guests or staff.

📝 13. Changes to Terms and Conditions

We may update these Terms and Conditions at any time without prior notice. The latest version published on SurHotel.net will apply to all future use of the website and new bookings.

📍 14. Governing Law

These Terms and Conditions are governed by the laws and regulations of the Sultanate of Oman. Any disputes arising in relation to bookings, stays, or website use shall be handled in accordance with applicable Omani law.

📞 15. Contact Information

If you have any questions about these Terms and Conditions, booking policies, or your stay, please contact Sur Hotel directly:

Last updated: March 2026