Contact Sur Hotel
Direct help from the hotel
Contact Sur Hotel
Contact Sur Hotel for room bookings, current availability, food questions, tour enquiries, transport requests or practical help with an existing stay. Our reception is available 24 hours.
For the quickest useful answer, include your stay dates, number of guests and the exact service you are asking about. If you already have a reservation, add the booking name and reference where available.
Do not send payment card details, passport copies or other sensitive documents through ordinary email or WhatsApp. The team will tell you if a secure or official process is required.
Phone, message or email
Choose the best contact method
Phone and WhatsApp
+968 9556 6809
Use a call for immediate conversation or WhatsApp for a clear written enquiry with dates and guest details.
booking@surhotel.net
Email is useful for a detailed booking or group enquiry. Add a clear subject and the information needed to understand your request.
Reception
Reception is available 24 hours for current guests and hotel enquiries. Date-specific rooms, rates and services remain subject to confirmation.
Find us in central Sur
Sur Hotel location
Sur Hotel is located near Sur Souq and the corniche in the centre of Sur. The central position is convenient for the waterfront, shopping and onward travel around South Al Sharqiyah.
Address:
Sur Hotel SPC
Sur Souq, Sur
South Al Sharqiyah 411
Sultanate of Oman
Information for an easy arrival
- Save the hotel phone number
- Check the map before departure
- Share your arrival estimate
- Keep your booking name ready
- Confirm any transfer separately
- Ask access questions early
The hotel building uses stairs and does not have a lift. Contact Sur Hotel before booking if mobility or access is important to your stay.
Help us answer clearly
What to include in your message
For rooms, send the arrival date, departure date, number of adults and children, and preferred bed arrangement. For tours, name the experience, preferred date and group size. For transport, include pickup, destination, date, time, passengers and luggage. For dining, identify the menu item or group arrangement you want to discuss.
A request is not a confirmed reservation or service until the hotel accepts it and provides the relevant details. Check names, dates and contact information carefully whenever you receive a confirmation.
If you are planning several parts of a trip, separate the questions into clear points. For example, list the room dates first, the tour date second and the transfer route third. This makes it easier for reception to check each service accurately and explain which details are confirmed, which remain subject to availability and what you should do next.
International guests can use the full country code shown above. Response time can vary when the team is assisting guests at the property, so allow reasonable time for non-urgent messages.
Contact questions
Frequently asked questions
What is the Sur Hotel WhatsApp number?
The phone and WhatsApp number is +968 9556 6809.
What is the hotel email address?
Email booking@surhotel.net for accommodation and other hotel enquiries.
Is reception available late at night?
Yes, Sur Hotel has 24-hour reception. If your arrival plans change, contact the hotel with your booking name and updated estimate.
Can I use this page for a transport request?
Yes. Send the full route, date, time, passenger count and luggage. Availability and the quoted price must be confirmed.
Where can I check rooms before contacting the hotel?
Visit the Rooms page to compare room types or use Book Now to search current availability for your dates.