Privacy Notice
Sur Hotel Privacy Notice
Effective date: 12 October 2026. This Privacy Notice explains how Sur Hotel, located in Sur Souq, Sur, South Al Sharqiyah Governorate, Sultanate of Oman, handles personal information when guests use surhotel.net, make a reservation, contact us or stay at the hotel.
1. Information we collect
Depending on your interaction with us, this may include your name, contact details, country or nationality, reservation dates, room and guest preferences, guest count, invoice or billing details, payment status, communication records and the identification details required by applicable hotel and guest-registration rules. We may also receive device, browser and cookie information when you browse the website.
2. Why we use this information
We use personal information to answer enquiries; check availability; make, manage and amend reservations; verify guest identity; process or reconcile payments; provide guest services; issue confirmations and invoices; respond to complaints; maintain operational security; and meet recordkeeping, tax and other legal obligations. We process information only where a lawful basis is available, including when needed to perform a booking or comply with the law.
3. Payments
If you pay by credit card, bank transfer or PayPal, payment and transaction data may be processed by the relevant bank, payment gateway or payment provider under its own terms and privacy practices. The information accessible to Sur Hotel depends on the selected payment method and service provider. Please avoid sending full card details in ordinary email or chat messages.
4. Who receives information
Access is limited to authorized staff and, where necessary, service providers supporting our website, booking platform, email, hosting, messaging, payment processing or other hotel operations. Information may be disclosed to competent authorities when legally required. We do not sell guest information to advertisers.
5. International transfers and security
Some service providers may handle data outside Oman. Any cross-border processing must comply with applicable Omani data-protection requirements. We use proportionate organisational and technical measures to protect information, while recognising that no online service can guarantee absolute security.
6. Cookies and website tools
The website may use essential cookies and similar technologies to maintain sessions, booking steps, language preferences and site performance. Optional analytics or marketing technologies, where used, should be governed by applicable notice and consent requirements. You can manage certain cookies through your browser settings, although blocking essential cookies may interfere with booking functionality.
7. How long information is kept
We keep personal information only as long as necessary for its purpose or where retention is required for legal compliance, accounting, disputes and legitimate operational needs, then delete or otherwise handle it as applicable law requires.
8. Your rights and choices
Subject to Omani law, you may request information about the personal data we hold, seek correction of inaccurate data, and ask about deletion, restriction or other rights available to you. You may withdraw an optional consent where legally permitted. We use separate consent for promotional messages where required; accepting booking terms does not itself authorize marketing.
9. Contact
To ask a privacy question or exercise a data-protection right, contact booking@surhotel.net and identify your request. We may need to verify your identity before disclosing personal information.
10. Updates
We may update this notice as our practices or legal obligations change. The published effective date indicates the version currently in use. This notice operates subject to the Personal Data Protection Law of the Sultanate of Oman, as amended.
